How long will my order take to ship?
Please allow 2-4 days for us to prepare your garment after you purchase. We promise to always ship it out no later than 7 days after ordering.
There is an issue with my order. What do I do?
Contact us ~ through our Contact page or email me directly to email@example.com. Rest assured, you can expect an answer from us within 24 hours.
Do you accept returns?
☞ If you aren’t fully happy with the goods you’ve received, you can return them to our warehouse in USA (Nevada). Please email us first at firstname.lastname@example.org so that we track the return process. Returns must arrive to us within 14 days of date of delivery tracking confirmation for a refund. Products must be in saleable condition when they arrive back to be eligible for a refund (unworn, original tags attached, no marks, unwashed and with no strong odours).
☞ The customer is responsible for shipping returns, all shipping costs for the return will be at the customer’s expense. You may use any postal service at your own risk, we cannot take responsibility for items damaged or lost in the return transit. Please make sure all return packages are sent with a trackable, insured service and items are well packaged.
☞ Once we receive the item, you will be refunded within 5 – 7 business days to the original payment method. We will immediately notify you on the status of your refund after inspecting the item.
Where do you ship? Are there import fees?
We offer free shipping in the USA for all orders above $150. There are NO import fees & time until delivery = 2 to 7 days after ordering.
What is your size guide?
We recommend true size or slightly oversized look, however, as our sizing is naturally rather large, if you don’t fuck with the the oversized look and want a tight/fitted-to-body look, don’t hesitate to choose one size below what you’d normally order in most shops you cop stuff from (i.e ‘true size’). We suggest consulting the individual product page/dropdown menu where you'll consistently find a size guide attached, please refer to the measurements in the table to discover your required size innit.
How to care for my clothes?
They are supposed to be worn and washed, so don’t hesitate to wear and wash em’! What we advise is to limit to 40°C (104F) max temperature when machine-washing the tees and sweaters, and 30°C (86F) gentle wash for the Jacquard wovens/VERYRARE knitwear (the fabric is more fragile — than e.g densely combed heavyweight cottons — + we usually have them get inner linings in satin silk and other noble fabrics — please do your research as well for specs ahahaha — different for each, each and every one of VERYRARE’s garment’s composition is stated explicitly every time in menu descriptions + on physical accompanying labels/tags [don't worry]). Wash with same colors to avoid any unexpected dyeing/staining. Feel free to contact us, please feel free to contact us email@example.com, so we are able to advise you as best as possible so your garment is cared after in the most attentionate wayyyy ❤️.
Will you take suggestions for the next drop?
Of course, feel free to send your suggestions either via email to firstname.lastname@example.org, or to our Instagram account @veryrareclo. Still, VERYRARE™ has the double [®®] for a reason: it’s a designer brand: all designs + vision by Raf Reyes (owner/founder/creative director of VERYRARE). He’s a DIYer and DIFYer (do it [for] yourself): long years of aesthetic research and soul searching led to this very moment. [So] understand we don’t fully adhere to the adage ‘the customer is always right’... actually the customer is not always right. Quoting from a book Raf adores ‘This is not a Tshirt’ (by Bobby Hundreds): ‘I know this goes against everything you might have learned on the internet, but the customer is not always right. [...] just as the child doesn’t teach the parent and the dog doesn’t walk the owner, I believe the customer wants the business to know its own identity, purpose, and direction... the relationship between brand and customer flourishes when the customer feels secure that the business is secure. This is the problem with crowdsourcing validation: you give over control and ownership of your brand to the consumer... [...] the entrepreneur’s responsibility is believing you could do it better, smarter, and faster than whatever’s already out there.//the world just hasn’t discovered you yet. You’ve worked your ass off to be heard; the onlookers are pulled toward your passion... [...] the customers hand you their hard-earned cash because they believe in your vision and product... now that you have their attention and devotion, why would you surrender the reins to them? how does this help them? how does it help you?’